---
title: "How does Face ID work?"
description: "Face ID"
url: https://help.clanq.ch/en/articles/63-how-does-face-id-work
collection: "Personal data"
updated: 2024-06-17
language: en
alternates: [de, fr, it]
---

# How does Face ID work?

Face ID

**Face ID** is a technology for facial recognition. Like scanning your fingerprint, it is a so-called biometric login. It allows you to log in to Clanq without a password.

You can activate Face ID in the Clanq app. To do this, you must grant permission via your mobile phone settings. Once this is done, you no longer need to enter a PIN.

**Good to know: a new hairstyle, make-up or glasses will not prevent your camera from recognising your face. If there is a problem, you can still log in with your PIN as an alternative.** 

_If live identification has failed, make sure that_

_\- the camera on your mobile phone is not covered_

_\- your face is not covered by anything_

_\- the camera is facing your face_