Assistance

Go to Clanq Schweiz

My card does not work by paying

Problems with payment

This could be due to one of the following reasons: 

- your card is defective

- An error in the merchant terminal

- Your card is blocked

- there are country-specific restrictions

Try to pay again and insert your card into the payment terminal so that the chip can be read and enter your PIN. This will reset the limit for contactless payments. 

If this does not help, please contact our support team.

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