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What should I do if my payment card was stolen?

Payment card was stolen

If your payment card has been stolen, you can report it directly through the app. You will be asked to provide a reason, which you can select from a list. Once you have successfully reported the incident, your payment card will be frozen immediately. You can close your payment card and order a new one (if you are sure that you will not find it again or that your card has fallen into the wrong hands).

Replacing a card after theft costs 20 CHF.

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