If you have lost your payment card, you can report it directly through the app. You will be asked to provide a reason, which you can select from a list. Once you have successfully reported the incident, your payment card will be frozen immediately, and you will have two options:
1. Order a replacement card
2. Close your payment card and order a new one
The first option is recommended if you are sure you have lost your payment card. If you are unsure or the payment card was stolen, you should choose to close the payment card and order a new one (for a fee).
The replacement card in case of loss costs 20 CHF.