Assistance

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Why can't I open an account?

Reasons why the account opening might not have worked

If the account opening did not work, it may be due to one of these reasons:

  • You have entered your PIN incorrectly for the second time.

  • The live identification via video failed.

  • Your ID could not be verified.

  • You are a taxpayer in the USA. (Unfortunately, you will not be able to open an account with us)

  • Opening the account requires manual verification. (This process can take 1-2 days)

You can always contact our support team to find out exactly what the problem is.

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